Our policy is simple: We collect no personal information about you when you visit our website, other than information you choose to provide.
Automatically Collected Information
When you browse through any website, certain information about how and when you visited the website is usually collected. We automatically collect and temporarily store the following information about your visit:
The name of the domain you use to access the Internet;
the date and time of your visit;
the pages you visited;
the address of the website you came from when you came to visit; and
any search terms you might have used to get here from a search engine.
We use this information for statistical purposes, to create reports and such. These reports help us determine the effectiveness of our website in serving our customers. No personal or any other kind of information is automatically collected about you.
Information You Provide
You do not have to give us personal information to visit our website. However, if you want to ask us a question or supply feedback, you will be directed to certain secure forms. These secure forms request additional information about you that we must have to provide quality customer service in a timely manner. For example, if you are a customer and have a question about your natural gas service, we can answer your question more quickly if we know your account number, your natural gas service address, and multiple ways to get in touch with you.
The information you provide via these forms is encrypted, and is not kept or stored anywhere on our website. You will know these forms are secured, and the information you provide is encrypted, when you see the small gold padlock in the lower left corner of your web browser.
We will never share your personal information with any other party.
We maintain an archive of all questions submitted to us, but all personal information is removed from this information before it is stored. We intend to analyze these data to spot trends and identify common questions. In the future, we may use this information to create a searchable archive of questions.